FAQ's

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Most orders are shipped within 2 business days of receiving order. Tracking number will be updated as soon as the order is shipped. 

I am not in love with my order, can it be returned? What if there is an issue?
Please see Return Policy.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. 


I have entered an incorrect address what do I do now?
Please email us at beadprism@beadwholesaler.com and also call us at 407-370-2929.

How long does shipping take?
We will ship your order within one business day of receipt of your order. Transit time (time it takes for it to arrive to you) will depend on the shipping option you chose. 

I have a question that wasn't answered, can you please help?

Absolutely! Please email us at beadprism@beadwholesaler.com or call us at 407-370-2929 and we will take care of answering your question right away.