Please contact us within 3 business days of delivery of your order if you have any problems with your order. We gladly accept returns and exchanges except for those that that are listed below.
The following items can't be returned or exchanged because of the nature of these items unless they arrive damaged or defective,
Items/quantity special ordered for you.
Chains cut to your order
Wire or string spools
Partially used packs
Worn and/or used merchandise
Your satisfaction is important to us and we want you to be happy with your purchases from us. If you are not 100% satisfied with your order, you can return all or part of your order for a refund. Refund is ALWAYS LESS the shipping fees. There will be a 15% restocking fee charged on returns. Please email us at firstname.lastname@example.org with the list of items you would like to return and a description of the issue with them (so we can address those issues going forward for others benefit) and we will email you a return authorization (RA#). No returns are accepted unless it is authorized by us. Once an RA# has been issued, the item needs to be mailed back to us within 7 calendar days.
Please keep these points in mind when returning
. A 15% restocking fee will be charged on returns.
. Buyer is responsible for return shipping charge and packing items securely. . We advise using padded envelopes or other cushioned material to return . Please include a copy of your invoice with the returns. . We recommend getting a tracking number to check the status of delivery.
Appropriate refund will be issued within 5 business days after receiving your returns.
We go to great lengths to make sure that all items are given an accurate description and size. It is the buyer's responsibility to READ the Description of the Listing carefully. If you are not sure of size, please email us for clarification so you as a buyer clearly understands what you are purchasing before you place an order.
Eagle International (Beadprism.com) Attn: Returns Dept.